"My father's third visit (see ..."
About: Bedford Hospital South Wing Bedford Hospital South Wing Bedford MK42 9DJ
What I liked
My father's third visit (see comments below from Dec 2009) followed a broadly similar pattern.....turn up for a 1430 appointment and sit around for 80 minutes. How can that be right?
What could be improved
This time, my son came with me and, as many youngsters, was not prepared to sit meekly by just waiting till the system ground on and on and we reached the top. So he went and asked at the desk. As he did so, the nurse came out of the doctor's room and sad the previous patient (who had been in for 45 mins) would be another 45 mins. That spurred the staff into action as we said, "surely not a wait of over two hours"?
So a junior nurse was desperately dispatched to take my father off to be weighed. "Hello darling", they said, "and how are you today"? As my son commented, "It's his body that's not right. His brain is fine". Dreadful.
Anyway, my father was shifted from the doctor he was supposed to see to the next vacant space with another.
Let's try again - if an appointment is 1430 then why can the patient not be seen at the booked time? Simple question and it should be a simple answer. I look forward to it.