"Came in through A&E with a broken ankle"

About: The Great Western Hospital

The staff I came across in all departments A&E, Alldourne Ward and Ampney Ward were all fantastic, they were very obviously rushed off their feet but their care and compassion couldn't be faulted.

I was very distressed when told I had to stay in and have surgery the next morning the staff were great.

The only issue I had was being kept waiting for hours in A&E after my xray, the nurses knew how serious the break to my ankle was and that I was needing manipulation. I waited in the waiting room crying in pain for just over 3 hours after my xray before they moved me to another waiting room outside resus where I then waited another 3 hours to be moved into the resus room to be manipulated.

I fully understand that it was incredibly busy (for 3pm onwards on a Tuesday) but feel that the way in which A&E patients are managed really needs looking into. There aren't enough staff or cubicles to serve Swindon . You need additional space for 'walking wounded' or those that are just time wasters. I have only ever visited A&E twice in 20+ years of living in Swindon both times knowing I would need an Xray

I would like you to thank all your staff for the treatment I required also for the wonderful nurse in recovery when I came round from my first ever general anaesthetic which I reacted quite badly to.

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Responses

Response from The Great Western Hospital

Thank you for taking the time to tell us about your experience.

We are delighted to hear your positive feedback on the care and treatment you received from our staff in A&E, Aldbourne ward and Ampney ward.

We will share your comments with the teams who will very much appreciate that you took the time to get in touch.

We are sorry to hear about the problems you experienced with the waiting time in A&E and should like us to look into this further, please contact our Patient Advice and Liaison Service by emailing pals.team@gwh.nhs.uk or calling 01793 604031.

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