"Feel let down"

About: Leicester General Hospital

I have been under LGH for over 10 years, with regular nerve block surgery every 6 months, this has been working great for my chronic pancreatitis, allowing me to carry on living an everyday life. But since my consultant retired, I feel let down. The few treatments I have received have worked well, but they are now never on time.4-5 months late, which is causing me great pain, stress and unable to carry on with my life. Every time I phone up, all I get is your on the list, but unable to say even what month. My last treatment was due in September 2015. I called in November, they said I was on the list for December, I once again called in December, and was told I was on the list, but could be at earliest March. I am in severe pain and live on very strong doses of morphine. I feel I have been let down and forgotten about.

This hospital I used to feel was the best, with strong, polite and so friendly staff.

I do not blame any staff for this review, as I still think them the best. It's just the way I am being knowingly left in severe chronic pain. Something you wouldn't even put your dog through.

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Response from Leicester General Hospital

Dear Paul

Thank you for the review you left for the Pain Management Clinic.

If you would contact Linda Chesterton, Service Manager

linda.chesterton@uhl-tr.nhs.uk with your name, address and hospital number they will contact you to advise and help you with regards to your next treatment and clarify the schedule between appointments.

We are sorry that you feel ‘forgotten’ about and this is certainly not our aim.

We hope on contacting Linda your next appointment can be clarified.

Kind regards, Communications Team, Leicester's Hospitals.

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