"Answer the phone!"

About: Purley War Memorial Hospital

I am pretty sure someone twice picked up the receiver and replaced it. It rang for ages before I gave up!

Calling on behalf of my father Charles.

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Response from Purley War Memorial Hospital

Dear anonymous,

We're sorry to hear that you had problems getting through to us and we're sorry it has taken some time for us to respond to you. Unfortunately we did have some issues with our switchboard equipment earlier in the year; the experience you describe, where calls appear to go through but were not actually answered, sounds like you may have encountered this technical issue. We are very sorry for any inconvenience that this may have caused you and have now made changes to our equipment to fix these problems.

Yours sincerely,

Croydon Health Services NHS Trust

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