"Mental Health"

About: St Thomas' Hospital (London)

I was not taken seriously and any answers I provided were brushed off and a respone of "Everyone feels this way" was given. I was told that I can't still be grieving for the loss of a family member as it happened 4months ago which I find highly rude and disrespectful. I was asked what I thought should be done in terms of treatment and when I suggested something I didn't want, my request was ignored and I was advised to do what I'd asked specifically not to be done. I feel that I wasn't taken seriously due to my age (19) yet when assessed by the NHS twice, both occasions highlighted the urgent need for me to attend A&E. Furthermore, it was suggested by the NHS that I speak to a specialist within the mental health department but the doctor whom did the initial tests just referrered me to another doctor as she didn't "see any reason why I should need help with my mental health". Also when asked to show any harm i'd done to myself, due to the scars healing/beginning to fade, this was ignored. It ended on the note that "If I feel suicidal come straight back"..when I could easily leave and cause harm to myself but just because I had been able to control myself well recently I wasn't taken seriously? Overall very patronising and made me leave feeling worse. Will never return.

Story from NHS Choices

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Response from St Thomas' Hospital

Thank you for taking the time to share your feedback with us. We are sorry to hear that you felt that staff did not take you concerns seriously. We would like to understand more about your experience. If you would like to contact out PALS Team they can liaise with the department so that we can look into this further. Our PALS (patient advice and liaison service) team can be contacted by telephone 020 7188 8801 or email pals@gstt.nhs.uk

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