"Locala podiary"

About: Locala Community Partnerships CIC / Podiatry

(as the patient),

Tried twice to make appointment for Podiatry. 03030034542/03003045555.

First wait 8. 5mins I put phone down. Second wait 5. 5mins I put phone down.

I hate wasting my time.

Still have no appmt.

I understand this is first day of change of telephone number.

Systems should be proven prior to change.

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Responses

Response from Sarah True, Customer Engagement Manager, Locala Community Partnerships

Hi there

I am really sorry you weren't able to get through to our Single Point of Contact yesterday. As you pointed out it was the first day of the new Single Point of Contact telephone number and we had some teething problems to deal with. I am assured that the situation has now been resolved and hope that when you try again you don't have such problems.

If you do, then please contact me and I will look into the matter further.

Once again, our apologies.

Best wishes

Sarah

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