"Understandable change, but a shame all the same"

About: Inclusion UK / Buckinghamshire STARS (in partnership with Oasis)

(as a service user),

All my experiences at OASIS/AA have been positive except one, for which there is a complaint on file but it prevents all of my feedback being very good.

On the larger scale I am also concerned about services here i.e my GP and mental health team meshing together. Wait and see.

It was a shame that OASIS changed character two-ish years ago, although I understand the reasons why. Never the less, the staff are always wonderful – supportive when necessary, strict when required, loving and professional.

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Responses

Response from Tracy Braddock, STARS Service Manager, Inclusion

Thank you so much for your feedback. The service had to change due to re-commissioning. I am glad to hear that despite the changes you still have a very positive view of staff.

I cant comment on a previous complaint or your experience with your GP and mental health services as I do not have more information.

Keep accessing all the services we have on offer and keep focused on your recovery, all the best. Tracy

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