"Disgusting treatment"

About: Norfolk & Norwich University Hospital

Went to a&e because I was in serious pain. After 3 hours of waiting i was told to go home because I didn't need major surgery - they didn't try to figure out the cause of the pain or help me in anyway. They also gave me antibiotics even though the doctor said I had no infection so didn't need them. Appalled at how they treated me and just dismissed someone who is in extreme pain.

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

Dear Patient

I'm really saddened to hear about your experience at A&E.

Please accept my personal sincere apologies for the long wait and how you were treated during your visit.

If you feel able to provide your name, I could check which Doctor you saw and respond in more detail to the issues you have raised.

This isn't the standard we expect from our Team.

Best wishes

Kirsty


Kirsty Rowden

A&E Senior Matron

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