"The Staff are under too much pressure"

About: Kettering General Hospital

I attended A&E on Wednesday 27th January after a visit to my GP who insisted I went to KGH. My experience was that the staff are extremely caring and are put under extreme pressure.

I was seen by a doctor who suggested in need to be admitted and have a scan. I was left in the corridor after said scan for an hour and half waiting to be admitted and given a bed. The nursing staff were pushed to the limits which could have been very dangerous and the hospital physically had no beds. The care I received was excellent and the Staff nurse was extremely alert and trying her best to motivate a very hard working tired team. Some nurses were missing breaks being in a private room and checked on regular by said staff nurse I got to see the other side if you like. I am appalled that no support or help is given to hard working NHS staff.

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Response from Kettering General Hospital

Thank you for taking the time to write to us regarding your experience in our Accident and Emergency department. Your experience reflects a national picture of pressurised emergency care services. I’m sorry you had to wait in the corridor before your admission to a ward. This is not the level of care we like to deliver and the decision to move you would not have been taken lightly.

I would like to thank you for commenting on our staffs excellent level of care and motivation to provide the best care in what can only be described as exceptional circumstances. This will be shared with the team and I am sure they will take great comfort in knowing that you personally have taken the time to show you care about our NHS staff.

Kindest Regards

Rebecca Norton

Accident and Emergency Lead Nurse

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