"Duty of care to patients"

About: Bassetlaw Hospital / Accident and emergency

(as the patient),

Left in A&E for 3 and a half hours untill someone saw me. After this, I was then pushed into a corridor for a further 1 and a half hours until I went to X-ray. I asked for a drink and was told it wasn't part of their job description, so went without. Totally disgusting.

Nurses and doctors standing around talking about what they were going to be doing that evening, while people were waiting.

If your stuck in a wheel chair with no way of walking, how can you get a drink? It's wrong if you treated an animal like that RSPCA would be called in. Fuming.

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Responses

Response from Gill Pickersgill, Communications & Engagement Officer, Doncaster and Bassetlaw Hospitals NHS Foundation Trust

Thank you for providing feedback on your recent experience in the A & E Department at Bassetlaw Hospital. I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the department to discuss with staff. We would welcome the opportunity to discuss your concerns further with you and if you would like to contact us it would enable the Trust to look into your concerns. If you feel this would be useful please contact the Trust’s Patient Experience Team on Freephone 0800 028 8059. If you would prefer to contact us by e-mail, please contact: pals.dbh@dbh.nhs.uk.

Once again thank you for your feedback.

Regards

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