"My girlfriend suffers with asthma ..."

About: Glenfield Hospital

(as the patient),

What I liked

My girlfriend suffers with asthma and was taken into CDU where unfortunately she received very poor treatment. She was blue lighted to CDU and from being taken off the ambulance everything went downhill. It took absoloutely sges for nurses to assess her however when she was assessed by the doctor things got moving fairly well. However she was moved to ward 20 the following day and things went really pear shaped, she had a bad attack and it took 90 minutes to get a doctor, 4 and a half hours to sort out drugs on discharge and a discharge letter which was an absoloute disgrace!!!

What could be improved

Everything, we are now putting a complaint forward against the hospital and considering taking it further, at one point they even suggested her asthma may be phsycological!!! Very unhappy

Anything else?

This hosiptial has very little care for patients and in my opinion has massive areas for improvement.

Story from NHS Choices

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Responses

Response from Glenfield Hospital

Thank you for taking the time to leave your comments about your girlfriend's experience at Glenfield Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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