"poor attendance at rheumatology service/no..."

About: Barnet General Hospital

Following to my previous review...

I asked where I could make a formal complaint as they were telling me that I had to go back to the GP and get a new referral again as this appointment was my first appointment and wait another three months (yes I had to wait three months to be seen), then, as I was crying and was saying I was going to make a complaint, they pass me to the consultant office where, a doctor sees me and does not listen to a word that I was saying which upset me even more, and made me burst into tears again, they were just saying "with hypermobility is physiotherapy, physiotherapy and more physiotherapy" and I said that, that was fine with me, that I knew that but if no one was referring me I could not go to the NHS physio and "say treat me", but it did not matter because they were not listening to me, they then were confused as to why my GP would refer me to them

Well I have Hypermobility Syndrome? Isn't rheumatologist who deals with this disease?As far as I know there are private hypermobility units that are run by rheumatologists, I am in support groups for Hypermobility Syndrome and everyone is under treatment with a rheumatologist...might be me that I am just a post graduate with honours that has no understanding whatsoever what that superior consultant was saying to me...

Then they said that if I have pain, my GP should refer me to the Pain Clinic and not to them...as far as I know is the rheumatologist who refers to pain clinic as is specific to their speciality...

They would not even take accurate notes about my pain, or what was going on with me, not accurate notes on which medication I am on, as they were interpreting me, not checking my joints at all, seeing how I was getting more and more upset and crying and showing no empathy at all, etc..in total I was in that office 2 minutes, literally 2 minutes, tell me what kind of opinion can someone make about an invisible illness type, add that they kept interrupting me every time I was trying to say a word, not making eye contact and did not even checked my joints.

They then gave me a paper where they put "No Treatment Required"... and rushed me out their office...

This was at Barnet General Hospital (NHS Hospital, which we all pay with our taxes)

Someone like them, should not be a practitioner or deal with people, no empathy at all, and poor listening skills...

What kind of doctor talks to someone that is been suffering with pain and sub-luxes of her joints the whole life as if she was a brainless person?

I felt they were trying to insult my intelligence by talking to me as if I were a five years-old kid and knew nothing about a chronic illness that I've had to deal with my whole life, I am not and illiterate person I read and I obviously have read a lot about my illness...

It is concerning that a service we pay with our taxes is so bad.

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Responses

Response from Barnet General Hospital

We’re really sorry to hear you were unhappy with your experience. We would like to look in to this and would be grateful if you could contact our PALS team on 020 8216 4924 or bcfpals@nhs.net

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