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receptionists are extremely rude

Story from nhs.uk

"receptionists are extremely rude"

About: Queen Mary's Hospital

The receptions were very rude, they asked me 'what's the problem' rather than 'how can we help'. They didn't make me feel welcome or comfortable even though I was suffering from so much pain. I went a previous time with friend as she hurt her wrist. We arrived 5 mins after closing, the doors were locked so we rang the phone, the receptionist ignored our call even though they could see us standing outside.

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Responses

Response from Queen Mary's Hospital 8 years ago
Queen Mary's Hospital

Submitted on 25/01/2016 at 15:32
Published on nhs.uk on 29/01/2016 at 22:37

We are very sorry that your experience is below the standard we expect for our patients. Our Patient Advice and Liaison Service (PALS) is available to investigate or feedback comments on services that patients have experienced. PALS would be able to feed back to the area your dissatisfaction in the service your received and improvements can be made.

PALS is available on 020 8725 2453 or by email on pals@stgeorges.nhs.uk

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