"customer care 21.1.16."

About: Queen Elizabeth The Queen Mother Hospital

I just had to write a review following my visit to the hospital. I was blown away by every single member of staff today. I was in outpatients today and from when I got to the entrance to leaving I was treated with care, respect, friendliness, lovely smiles and genuine care. From the staff in the restaurant, a nurse in the corridor who stopped to offer help as we must have looked lost! the consultants who were caring, informative and kind. The consultants nurse was so lovely and reassuring.

The medical imager who was so gentle. I could go on and on. I had good news today but even if I hadn't,

I would have comfort in knowing that I was in the right hands, a hospital which shows it cares for people! Thank you so much.

Story from NHS Choices

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Responses

Response from Queen Elizabeth The Queen Mother Hospital

Thank you so much for letting us know about the care and kindness shown to you by the members of staff at our hospital.

It is really good to be able to let our staff know that they really DO make a difference.

Best of wishes for your good health in the future