"I have recently had an inpatient stay for ankle..."

I have attended the Rivers frequently over the last 2 years and this was my 3rd surgery in 15 months, I have had numerous physio and out patients.

Up until now I have been very pleased and would have highly recommended the Rivers

My recent surgery in January has prompted me to give this feedback.

As well as this second ankle surgery I also have neuropathy and have had guidance on pain management pre and post surgery

The post surgery in recovery was very well management

On the in patient unit I found the attitude of 1 or 2 of the nurses very poor.

It felt they were working to a protocol rather than patient centred care and seemed disinterested.

One nurse seemed really annoyed that I had to stay a second night and 'that was clearly not the plan'

I requested further morphine ( I was written up for every 2 hours and had only had 2 in total until this point)

The 2 Ned nurse who came ( different grey uniform) didn't speak,glared and reluctantly went to check. The nurse returned with the morphine, didn't ask how I was and I felt I had been a nuisance

I don't know what has changed as I have been an unpatient before and would have highly recommended .

I would be very happy to discuss this further . I have worked in the NHS for over 30 years and don't want to make a complaint!

Story from NHS Choices

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Response from Rivers Hospital

Thank you for the feedback. We are committed to providing the highest standards of patient satisfaction and so are disappointed to hear of your experience. We are keen to address the issues you have raised and would grateful if you could contact us so that we can fully investigate your concerns and update you accordingly afterwards. Please contact us on 01279 602648 or by emailing rivers.enquiries@ramsayhealth.co.uk.

Thank you

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