"1st class service"

Having reviewed some of the negative comments on Woodthorpe I was a little anxious about my decision to have my treatment there but decided to go ahead on the basis it was local, I'm delighted to report that I received a truely 1st class service from all of the staff I encountered even the dreaded physio sessions!

My only slight negative point was the Consultant was a bit off hand, but absolutely everyone else couldn't have been more warm and caring, I came away feeling I'd beenreally well looked after and wouldn't hesitate to recommend to family and friends. I don't usually leave reviews but felt on this occassion the feedback was warranted and will hopefully reassure other people about choosing to have their treatment there. Thank you to everyone

Story from NHS Choices

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Responses

Response from Nottingham Woodthorpe Hospital

Dear Patient,

Thank you for taking the time to leave your feedback via NHS Choices and your reassuring recommendation. I am really pleased you chose Woodthorpe Hospital to provide the treatment you need and for trusting us to take great care of you.

Many patients do not enjoy the initial physiotherapy sessions, particularly post-surgery as they will really test and push you but this ensures you receive the very best clinical outcome and hopefully reduce the length of time it takes for you to get back to your normal activities. Please stick with it and you’ll soon be back on top form.

I’ll share your kind words with all of the staff, we really do appreciate feedback from patients, it’s great to be thanked and we also like to know where we can do even better.

Best wishes

Mark Lacey

General Manager

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