"A&E ambulance destination fail"
About: Royal United Hospital / Older people's healthcare Royal United Hospital Older people's healthcare BA1 3NG South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust Emergency ambulance Exeter EX2 7HY Southmead Hospital / Older people's healthcare Southmead Hospital Older people's healthcare BS10 5NB
Posted by Candy56 (as ),
My 87 year old father fell overnight at his home and the ambulance staff were forced on pain of disciplinary action to take him to RUH Bath where he has never received care and which is completely inaccessible without a car both from his home and from mine. There is no direct bus service to the hospital, I have no car and no-one who can take me, taxis are outside my financial means and I cannot hire a car, which is just about affordable, until Monday.
He is in the process of being assessed for dementia and I usually stay with him throughout such incidents to ensure that he is calm and as oriented as possible and to minimise the risk of falls. I know that I am an important element of his care and save staff a lot of extra pressure. I am beside myself with distress that he is alone. Southmead Hospital (and prior to that Frenchay Hospital before it closed) have always been the hospitals where he has received care in the past and I simply cannot understand why there is no provision for frail elderly people in need of support during A&E care to be an exception to the new rule. This incident will undoubtedly accelerate his deterioration and is frankly unforgiveable.