"We are lucky to have our dear old nhs"

About: Crawley Hospital / General surgery

(as the patient),

I saw my GP with a change in breast appearance that concerned me as I also had pain

I was referred to the breast clinic in Crawley where all staff made me feel cared for and were very kind

I met a surgeon who asked relevant questions, took notes, examined me, ultrasound etc. Passed me on to Mammogram where the care was exemplary Then onto a further ultrasound where the Radiodrapher found nothing of interest which seemed like good news

I was treated with great care and respect and was kept informed throughout

Later the same day I returned to clinic met with the surgeon again who told me some cancers are less easily detected on mammogram and ultrasound That he didn't want to "miss" anything ( good news ) This news simultaneously concerned me yet grateful

No wish to "slip through the proverbial net"

Yesterday attended mri at Redhill

Never in my life received such care and kindness by staff

So if your reading this and worried Know this You will be cared for Informed and feel safe

As I'm typing received a letter for Appointment Thursday for results at Crawley hospital So system seems to work efficiently too!

We are lucky to have our dear old nhs

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Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear Bampela,

Thank you for the advice you have given to others that will read your post. As you say, a change in breast appearance can be a very worrying time and so prompt and thorough tests and a caring attitude go a long way to reassure you. I will pass your feedback and appreciation on to our breast care team.

Kind regards,

Cathy White

Patient experience team

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