"Her attitude to me was terrific"

About: Hairmyres Hospital / Cardiology

(as the patient),

I was refered for a blood pressure 24 hour monitor to be fitted. As we live some miles away we set out early for our 2.20pm appointment. In the end we were nearly 45 mins. early but were seen within 10 mins of arriving. We were attended to by Karen who was friendly, efficient and caring. I have motor neurone disease and use a wheelchair. Her attitude to me was terrific. She saw me next day too when I had to return the monitor and receive the results. The experience was just as good. Please pass on my thanks to her.

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Responses

Response from Anne Leitch, Senior Nurse, Medicine, Hairmyres Hospital

picture of Anne Leitch

Dear Sahi

Thank you for taking the time to share your positive experience of the care you received whilst attending the Cardiology department at Hairmyres Hospital.

I am pleased that you felt Karen displayed a positive, friendly attitude and was supportive to you. We strive to achieve safe, person centered care at all times and it is always nice to get positive feedback. I will ensure this is shared with Karen.

Thank you once again and best wishes

Anne Leitch

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