"I attended for a cystoscopy in ..."

About: Furness General Hospital

(as the patient),

What I liked

I attended for a cystoscopy in Dec 09 and the professionalism and consideration of the staff made this procedure a lot less embarrassing than I had anticipated

What could be improved

My care was excellent

Anything else?

After the procedure I was given a cup of tea and asked to wait for a prescription. This was fine until a patient who had probably had a colonoscopy was wheeled into the room which also had other patients, male and female, waiting there. this poor patient high up on a trolley was then constantly apologising for audibly breaking wind while surrounded by strangers. I think this compromised the dignity of the patient and embarrassed the others waiting in the area. Surely patients who have had endoscopic procedures involving inflating the large bowel could be given more privacy to recover in?

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Response from Furness General Hospital

Thank you for taking the time to leave a comment about our services. We were very pleased to read that you felt that the care you received was excellent.

We have noted your other comments about the recovery area. Ensuring the dignity and the respect of patients is a priority for all of our staff, and we apologise if you do not feel that this aspect of our service met your expectations.

We will pass on all of your comments to the relevant people involved, and regarding the recovery process, ask them to look into this.

If you need any further help or information please call our confidential Patient Advice and Liaison Service (PALS). They can be contacted on 01539 795 497. More information can be found on our website: http://www.uhmb.nhs.uk

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually to improve the services we offer and the experience our patients have whilst in our hospitals.

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