"Missed appointments!"

About: Royal Hallamshire Hospital

Not impressed with the service here! I've been waiting for an appointment to be scheduled since November. My appointments are every 11 weeks. Upon phoning and having not received a letter, it was clear that my appointment had not been booked. This has happened before and the last time it resulted in a year long delay in treatment. The next appointment available was April. Considering it is due in February, I told the receptionist this wasn't acceptable. In all fairness they were very helpful and did get me an appointment for the date my treatment is due. I would've been quite happy to say 'sod it' but I'd be cutting my nose off to spite my face! If it happens again then I will be putting a complaint in!

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Responses

Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

Thank you for your feedback. I was sorry to hear about the difficulties that you are encountering with appointments.

I am pleased to note that staff took action when they understood that there was a problem and they were able to arrange a suitable appointment for you.

If you do encounter any further difficulties please do not hesitate to contact our Patient Services Team who will be able to support you and resolve such problems. They can be contacted on telephone number 0114 271 1976 or by emailing pst@sth.nhs.uk

Kind regards.

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