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Excellent

Story from nhs.uk

"Excellent"

About: Good Hope Hospital

We had the misfortune to need hospital treatment on 2 occasions this month for my husband and myself both times in A&E the treatment we received was excellent, I would like to thank all the staff involved who have our heartfelt praise

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 19/02/2016 at 15:38
Published on Care Opinion at 16:00

Dear Maureen Wain

I am sorry to learn that you and your husband have both had need to visit the Emergency Department at Good Hope Hospital recently but am very pleased to read that you have found the care and treatment you both received to be of an excellent standard.

I will forward your comments to Angela Birmingham, Emergency Department at Good Hope Hospital who will be thrilled to read your comments and ensure they are communicated to all of the emergency team.

I hope this is acceptable and my best wishes to you and your husband in your continued recovery.

Thank you very much for taking the time to provide your comments, patient feedback is extremely important to us.

Kind regards

Marie Helebert

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