"Automated telephone response"

About: Buckland Hospital

I called 9.45am.

The response was automated and so I named the department and was advised that the department was not available at the moment and that I would be transferred to the emergency number which also was not available.

I called once more and the same thing occurred again.

I just needed to speak with someone about whether it is possible to have an x-ray at the hospital as it is closer for me than travelling to Margate.

Is there a receptionist at the hospital or just an automated service?

Very frustrating.

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Response from Buckland Hospital

How very frustrating that sounds - I am so sorry.

Please would you telephone PALS (Patient Advice and Liaison Service) on either 01227 783145 or 01227 864314 and they would be very happy to help you.

They may need a little more information from you to determine whether you will be able to have your x-ray at Buckland.

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