"A&E waiting time"

About: Chorley & South Ribble Hospital

I was very disappointed with the Chorley A&E department this evening. To explain further, my partner injured her wrist and required urgent medical attention. We decided that she go to A&E for, hopefully, an X-ray to shed some light as to the extent of her injury.

For Christmas I received a new book but I'm a busy guy and don't get much time to read. From previous experience of A&E I am well aware of the 2hrs + waiting times so, aside from being concerned for my partner's wrist, I was looking forward to getting into my book.

You will understand my frustration when I inform you that no longer than 2 minutes after we had signed in at reception, my partner was being seen by the triage Nurse. Not to worry, I thought, it's usually another hour before you are seen for an X-ray. But no, straight to the X-ray waiting area and in for the X-ray within 3 minutes.

Then back to the main waiting area for, hopefully, at least half an hour before the X-ray is looked at. No. 4 minutes. She was given a wrist support and we were on our way home.

I managed to get through 3 pages. I'm not happy.

On a serious note we were very impressed with the staff this evening. Thank you

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Responses

Response from Chorley & South Ribble Hospital

Thank you so much for sharing your positive experience of Chorley A&E department which we are delighted to share with the staff and managers.

It is tremendously reassuring to know that the service provided to your partner was of the very high standard that our staff strive to deliver to all our patients.

We do hope you get to read your Christmas book soon and thank you again for your kind comments.

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