"17 months and still waiting! Total lack of..."

About: St Mary's Hospital (London)

I was referred to The Patterson Centre for weight loss surgery in December 2013.

I heard noting after asking my referring consultant to chase I was finally seen in July 2014

Having consulted with the consultant and seeing various health professionals on that day I duly signed the consent for surgery. On receiving a copy of the specialist letter to my GP it stated that I would have the surgery within two months

I undertook all tests required by the medical team in order to check that I was well enough to undergo the operation and was informed that I was on the waiting list. It is now 17 months from the day I signed the consent form and I am still waiting for a date. Trying to contact the staff for an update or an explanation is a joke, you leave message after message but are ignored.

After contacting the PALS section again via answerphone I had a letter in August from the Business Manager apologising for the delay, saying there was a backlog of procedures and would I like to be referred elsewhere? Theye finished it by saying I would be sent an update letter in September. Needless to say I am still waiting! I have again left message after message but no response

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices.

We are sorry to hear about the delay and lack of communication about your surgery.

To look into this further, please contact PALS on either 0203 313 0088 or email pals@imperial.nhs.uk.

Your feedback has been passed to senior managers and is taken very seriously.

We would like to have the opportunity to assist with these concerns.

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