"My disappointment with your hospital."

About: Highgate Private Hospital

I am an NHS patient. I have missed my appointment as the minicab I called did not come and when I informed the hospital I was given another appointment. Later I have received a letter stating that my appointment was cancelled by the doctor due to unseen circumstances and I should call back again to book an another appointment. When I called I was told that I was sent back to my GP by the doctor as I missed my appointment. I have explained that this was not the case. The receptionist was disrespectful and treated me as if I have done something wrong. The appointment given to me in an arrogant manner as If I have done something wrong. Very disappointed. Hospital did not inform me about their action and a very disrespectful attitude from a hospital.

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Response from Highgate Private Hospital

Dear Sir/Madam,

Providing a positive patient experience is a high priority at Highgate Private hospital.

Your feedback forms an integral part of how we can make sure we're continuously building on the high standards we set out to provide - thank you for taking the time to post a review.

We would welcome the opportunity to speak with you so we can look into the areas you’ve highlighted comprehensively.

We would ask that you contact us by telephone via 0208 341 4182 or by email via enquiries@highgatehospital.co.uk - please ask to be put in touch with the Hospital Director's Office.

All feedback/complaints are taken very seriously and the hospital seeks to improve any aspect of our service that may not fall within our usual standards or may not have met patients' expectations.

A formal complaints mechanism is in place.

Should you wish to access this route please find details of this by clicking on the following web link: https://www.highgatehospital.co.uk/how-to-complain/

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