"My disappointment with your hospital."
About: Highgate Private Hospital Highgate Private Hospital London N6 4DJ
I am an NHS patient. I have missed my appointment as the minicab I called did not come and when I informed the hospital I was given another appointment. Later I have received a letter stating that my appointment was cancelled by the doctor due to unseen circumstances and I should call back again to book an another appointment. When I called I was told that I was sent back to my GP by the doctor as I missed my appointment. I have explained that this was not the case. The receptionist was disrespectful and treated me as if I have done something wrong. The appointment given to me in an arrogant manner as If I have done something wrong. Very disappointed. Hospital did not inform me about their action and a very disrespectful attitude from a hospital.