"sunderland A&E"

About: Sunderland Royal Hospital

Myself & my husband went to A&E yesterday evening. My husband had a severe ankle injury. When we arrived the waiting area which could only be described as a cupboard was full to the brim with more & more patients arriving. In total there were only about 10 seats which is an absolute disgrace when people are very ill. Patients were having to go out of the room for air & 1 lady had a panic attack due to the claustrophobic nature of the waiting area. I am aware the dept is being developed however surely consideration should have been given to allocating a more adequate area for patients who are very ill to wait for their treatment. After about an hour waiting, my husband was called into another room where the nurse spent about 20 seconds looking at his foot & sent him on his way without asking any questiond aroud how he sustained his injury. I put this down to the department being short staffed & staff not having enough time to spend with patients. We will be going to get a second opinion today due to our dissatisfaction with the care given.

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Responses

Response from Sunderland Royal Hospital

Thank you for your feedback regarding your husband's attendance at our Emergency Department.

Please accept our apologies that your experience was not as good as it should have been as a result of the temporary arrangements we have had to put in place whilst our facilities are being improved.

We know these are not ideal and will be looking to see where we can make improvements.

If you would like us to look into the concerns raised in more detail please contact the Help and Advice Service using the contact details below:

Email: Helpandadviceservice@chsft.nhs.uk

Telephone: 0191 569 9855 or freephone 08005876513

Opening times: Monday – Friday 8 am – 5pm

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