"Long waiting times & make sure we can hear you"

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

We visited the hospital in January for my 1st consultant appointment and were kept waiting for nearly an hour and a half.

At no point did anyone tell us there would be this kind of delay until a nurse completing my obs confirmed I was behind 3 other Ladies.

We have also previously visited the hospital and missed our appointment as we did not hear the nurses call our name.

With the noise and the hustle and bustle of a busy department please could they shout more loudly to avoid missing people? I am slightly hard of hearing with background noise and we ended up waiting over an hour longer because of this.

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Responses

Response from Queen Elizabeth I I Hospital

Thanks for the feedback - we'll make sure that the antenatal clinic team at the New QEII get to read your comments as quickly as possible as these are important issues that need to - and can be - addressed.

Thanks for the feedback - we hope that everything goes well from her for you.

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