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Telephone Service

Story from nhs.uk

"Telephone Service"

About: Hull Royal Infirmary

Will someone please tell me how I can get through to the waiting list department.?

I have spent 2 days and 2 afternoons trying to get through.

I have been given numerous telephone numbers and they are all constantly engaged or not answered.

This really isn't good enough.

I was promised a call back but still waiting.

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Responses

Response from Hull Royal Infirmary 8 years ago
Hull Royal Infirmary

Submitted on 15/02/2016 at 15:07
Published on nhs.uk on 16/02/2016 at 01:31

Thank you for placing your posting on the NHS Choices website. We are sorry to read that you have been unable to speak with a member of staff in Ophthalmology.

We will ensure your comments are shared with the department.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) on (01482) 623065 or email pals@hey.nhs.uk.

They will be able to take further details and advise accordingly.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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