"A & E"

About: Arrowe Park Hospital

Having been sent to A & E by NHS 111, who were concerned I may have had an aneurysm in my stomach, I was seen by a doctor who clearly had not bothered to read my notes properly. The doctor was rude and unhelpful and I've been sent home in pain without any diagnostic tests being carried out. No attempt was made to listen to my history of aneurysms and a genetic predisposition to them. Very concerning.

Story from NHS Choices

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Response from Arrowe Park Hospital

We are very sorry to hear about the experience you had when you attended the Emergency Department at Arrowe Park Hospital. We are committed to the provision of high quality care for all patients, however, we realise that there may be times when we do not get things right.

We have recorded your comments and shared your experience with senior management for the Emergency Department. We record and monitor all feedback, positive and negative, about the experiences our patients have.

We would like to investigate your concerns in detail. If you would like us to do so, please ring the Patient Relations team on 0151 604 7660, email wih-tr.Patientrelations@nhs.net or in writing to Patient Relations team, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Patient Relations team can discuss the best way that we can try to address your concerns.

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