"Poor patient care and experience"
About: Royal Lancaster Infirmary Royal Lancaster Infirmary Lancaster LA1 4RP
Posted by Anonymous
Getting an appointment is difficult.
The one good thing is that they do a one-day clinic where you pretty much get a diagnosis by the end of the day.
More thought needs to be put into how they deal with people though. Once you've had initial discussion/potential diagnosis you are put back in the main waiting room. For me I was upset having being told I very likely had cancer which had spread to the lymph nodes and really did not want to be sitting in a room full of people. They probably also felt anxious having seen the state I came out in.
On subsequent check ups results have taken almost 3 months. During this time I fell very anxious. Also when they send letters out they just put in a generic line, with no description of what your appointment is for. This also causes anxiety.
I have been waiting for reconstruction surgery for 6 months, have still not seen anyone depsite being given an appointment to see the wrong person (again using generic letter) and having chased it up twice.