"Staff attitude to an International Call re a..."
About: The Royal Liverpool University Hospital The Royal Liverpool University Hospital Liverpool L7 8XP
Posted by i don't have one
This is a complaint from Australia.
Om Thursday morning your time, 14/01/16, about 10.30am.
I found that my 87 yer old Aunt. Melba had been re admitted to your Hospital from a care home you sent her to.
Melba came back to you to you with a broken leg & hip.
Called the hospital, a member of staff answered, they were advised I was calling from Australia. With a huf & a puf & mutter, they put me through to Patient Enquires.,
I waited on this line for a full 10 minutes, No Answer, and it Rang Out..
Phoned back,spoke with the same person on the switch board, explained the problem, in no uncertain terms, they said I had to wear it, (the wait on the phone time).that people were busy, so I was put through again, with I could not give a dam manner. Waited again. Them I was given the 3rd deg. Who was I, was ?I from Liverpool?. I gave them my Aunties name, & d o b. I was then asked where she came from? her home address?,
why had she been brought to hospital?.
All this to find what ward she is in. I finally got through to her ward. The nurse there went well out of their way to help me, put my Aunty into a wheel chair, and brought her to the phone.
To this nurse Well Done.
This type of nurse, should be the flag bearer to your hospital.
To say I was disgusted, is to say the least.
I hope I never have to call your hospital again, and have to go through all what I went through.