"Appointments keep getting postponed"

About: West Middlesex University Hospital

I had a shoulder operation in August, and I had the first check-up two weeks after. The next was scheduled for December, two months after my passive immobilisation ended.

In November I got a letter that it had been postponed to February. And in January I got a letter it's been postponed to end of March.

This is more than three months after the original check-up was supposed to happen and I'm getting worried since my shoulder is starting to hurt again.

The dates are being postponed again and again, I had no physiotherapy (which was mentioned in the beginning), and noone seems to care about my shoulder after the surgery.

I also had another appointment at ENT postponed, so it looks like the specialist will now look at MRI scans half of a year after they were taken.

What's happening with the hospital?

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Responses

Response from West Middlesex University Hospital

Hi there. Thank you for getting in touch and providing us with your feedback. We're sorry to hear about your experience and would like the opportunity to make this right. Please could you contact pals.service@wmuh.nhs.uk so this can be looked into further? Many thanks.