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Care Opinion

Impressed

Story from nhs.uk

"Impressed"

About: Good Hope Hospital

Outstanding. Treated with respect treated as an individual. On the arrival of my son we were both well taken care of despite it being very busy and overrun. My husband and I couldn't have asked for more we would choose to use good hope for our next child.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 17/02/2016 at 16:14
Published on Care Opinion at 16:31

Dear Anonymous

Congratulations on the birth of your new son. Thank you for your comments regarding your experience at Good Hope Hospital, that you felt well cared for by the staff despite it being very busy.

I will ensure that your comments are forwarded to Maggie Coleman, Matron Maternity Clinical Services & Supervisor of Midwives at Good Hope Hospital, who will be thrilled to read your feedback and ensure it is shared with the midwifery team.

I hope this is acceptable and once again thank you for providing your comments, patient feedback is extremely important to us.

Kind regards

Marie Helebert

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