"Disorganised failing at all levels"

About: Medway Maritime Hospital

14.00 hours arrived sent to medoc a&e empty medoc full to brim

17.00 see medoc referred back to a&e

2 hours to be reassessed as paperwork had been sent back to medoc

Sent to 2nd waiting room to wait eventually after 5 and a half hours get to see doctor none of original urine tests on file re pee

Eventually a decision antibiotics needed painkillers pharmacy shut you will have to come back tomorrow well after 11 and a half hours and daughter sick and in pain are you that cruel

You are pushed around hospital they lose your information this was not acceptable in fact it was a disgrace I really think a lick of paint so called improvement ! Could be invested in structuring the a&e better if you need any help give me a ring no empathy no structure no organisation not a service not improved tat all in fact the worse I've ever seen it and I will be taking it further

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Responses

Response from Medway Maritime Hospital

We are very sorry to hear that your experience at the hospital was not of the standard that you should expect. We would like to look into your individual concerns in more detail but will need more information in order to do this. Please can you contact our PALS team between 9am and 5pm Monday to Friday, by phone on 01634 825004 or 01634 830000 x5793 or by email at Pals@medway.nhs.uk.

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