"completely ignored by neurology clinic nurses"

About: Royal Hallamshire Hospital / Neurology

I attended an outpatient clinic on M ward and took a seat next to the table where the nurses have the notes. I sat there for 40 mins and was the only patient waiting for much of that time. The Sister stood by the table throughout my wait. They never looked at me once, let alone spoke to me. They chatted (not about anything work related) for the entire time with another nurse for some of the time, and someone in a pale green uniform, who also came and sat down for 20 minutes. I felt it was very unprofessional and showed no interest in the patients. Travelling from a distance to a strange hospital is quite a hard thing to do, especially on your own and worried about your condition. Some acknowledgement and interaction would have been appreciated. Thankfully, the consultant was superb.

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Responses

Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

Thank you for providing your feedback. I was very sorry to hear that you felt unwelcomed as you waited for your appointment and that staff did not acknowledge your presence or interact with you. I can appreciate that you felt that staff showed no interest and that the customer care skills that we would wish staff to show towards our patients were sadly lacking.

I was pleased however to note that the consultation went very well.

Your feedback will be provided to senior management so that they are aware of the impression that you had and this will then be fed back to the staff concerned.

Kind regards.

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