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Appointments telephone linel

Story from nhs.uk

"Appointments telephone linel"

About: Royal Blackburn Hospital

Friday 15 th January 16 16 03 pm rang appointments, after approx 5 mins after holding on I was informed I was number one in the queue, or I could leave a message and would be called back, as I thought I was next and soon to be answered I hung on. After another 35 mins I was still number one in the queue I ended my call, I was wondering if I was number one in the queue for Monday morning

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Responses

Response from Royal Blackburn Hospital 8 years ago
Royal Blackburn Hospital

Submitted on 18/01/2016 at 13:42
Published on nhs.uk on 29/01/2016 at 22:45

Thank you for providing feedback about your experience of using the telephone appointments line and for taking the time to do so.

We are very sorry that you experienced a wait and I would appreciate it if you could contact me Helen Ritchie on 01254 734471 or email me at Helen.ritchie@elht.nhs.uk to provide some more information so that I can look into this further for you.

Thank you again for your feedback.

Helen Ritchie, Senior Patient Experience Facilitator

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