"Appointments telephone linel"

About: Royal Blackburn Hospital

Friday 15 th January 16 16 03 pm rang appointments, after approx 5 mins after holding on I was informed I was number one in the queue, or I could leave a message and would be called back, as I thought I was next and soon to be answered I hung on. After another 35 mins I was still number one in the queue I ended my call, I was wondering if I was number one in the queue for Monday morning

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Response from Royal Blackburn Hospital

Thank you for providing feedback about your experience of using the telephone appointments line and for taking the time to do so.

We are very sorry that you experienced a wait and I would appreciate it if you could contact me Helen Ritchie on 01254 734471 or email me at Helen.ritchie@elht.nhs.uk to provide some more information so that I can look into this further for you.

Thank you again for your feedback.

Helen Ritchie, Senior Patient Experience Facilitator

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