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A credit to our NHS.

Story from nhs.uk

"A credit to our NHS."

About: St Peter's Hospital (Chertsey)

Travelled from Aldershot, Hampshire to Chertsey, Surrey. Easy to find the hospital. Very confusing once inside the hospital, finding your way around. However a member of the nursing staff from a different department offered us help, and walked us some distance to where we needed to be. Despite arriving over one hour early, we were made very welcome by the receptionist, who made myself and my mother Pamela, a hot drink on a very cold day. Even better we were seen earlier than our appointment. The Clinical Physiologist was absolutely outstanding. They explained everything to my mother and I (Son, Kevin). Whilst the examination was in progress we both talked very comfortably about our lives and the background we came from. This in turn made my 81 year old mother relax and no longer worry about the EEG examination.

I would like both the Physiologist and the receptionist to be formally identified and thanked for their exceptional service and warmth they displayed.

Yours sincerely Kevin.

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Responses

Response from St Peter's Hospital 8 years ago
St Peter's Hospital

Submitted on 19/01/2016 at 16:45
Published on nhs.uk on 29/01/2016 at 22:43

Thank you for taking the time to post your comments here about your recent visit to our hospital.

We are really pleased to hear that you found the hospital easy to find and that you found the staff helpful and friendly.

We're also pleased to hear that your mother was made to feel at ease during her appointment.

We will make sure your comments are shared with the staff.

Thanks again.

We're sorry to hear that you found it difficult to navigate around the hospital once inside.

We have maps around the hospital and you should've received a map with your appointment letter.

We have introduced a coloured dot scheme to help visitors navigate their way around our hospital and we also have volunteers who help direct visitors.

If you have any further suggestions we would like to hear them.

Please contact our Patient Experience Team on 01932 723553 or email pals@asph.nhs.uk

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