"Kingfisher ward"

About: St Peter's Hospital (Chertsey)

I was admitted to kingfisher ward at. 6 am Monday 11th

January.

I suffer from depression & servers anxiety, which cause me to isolate myself from others.

During stay felt staff put you at ease & nice recommendations regarding anxiety were well catered for.

I only have 2 negative comments comments to make, one which is extremely serious.

1.

On night of 12th January the qualified nurse was distributing medication came to my bed space & told me I was on antibiotic, I told them I wasn't on antibiotics, they told me I was & had taken them for past 4 nights (I hadn't even been ion ward for 4 nights), they informed me they would mark as refused.

They then took my medicine chart from end of my bed, I took my regular medication that I had bought into hospital with me.

They then went to next bed & tried to give that lady medication that had been discontinued as she'd had a reaction to it.

Being a qualified nurse myself, I am aware of the importance of giving correct prescribed meditation & that regular medication training be given, I also understand the risks to patients administered wrongly & legal consequences to qualified of wrongly administering.

I fill this member of staff is not safe to be administering medication.

2. Having a food allergy it was difficult to eat hospital food, would it be possible to have dietician check wards for anyone who requires special diet, to insure meal available.

Other than this I found quite a pleasant ward.

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Responses

Response from St Peter's Hospital

Thank you for taking the time to share your recent experience in our hospital. We are sorry and concerned to hear about the issue you had with medication and would encourage you to contact our patient experience team so that we investigate this further.

With regard to the food on offer, we do cater for food allergies.

If the nurses on the ward are made aware of your food allergies then a special meal can be provided based on your needs.

Again if you would like to discuss this further please contact our patient experience team on 01932 723553 or email pals@asph.nhs.uk

We are pleased to hear that you did find the staff made you feel at ease and felt well looked after.

We will make sure your comments are shared with the staff.

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