"Very disappointed"

About: James Paget University Hospital

I was referred here with various chronic pain and muscle weakness, first off was advised to take gabapentin then come back if it didn't improve. It didn't so eventually I saw the consultant again. Had an MRI done which came back OK (only one area though) and was then promptly told they wouldn't be helping me anymore. So now I am left in severe pain and no further forward in working out why. The consultant is incredibly rude and dismissive, it appeared to me the consultant didn't believe I was in pain and saw me more as an inconvenience. It seems that their answer to everything is to take tablets and go away.

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Response from James Paget University Hospital

Dear Sir/Madam

Thank you for posting your feedback comments following your recent visit.

I am sorry to hear that your experiences have not been positive and would like to offer you the opportunity to discuss this further so that we can investigate your concerns.

If you would like to contact me on 01493 452304 or alternativley contact our Patient Advice and Liaison Services on 01493 453240, we would be more than happy to help.

Meantime, I have shared your feedback with the teams involved.

Kind Regards

Amanda Hood

Head of Patient Experience and Engagement

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