"Opthalmology unexplained cancellation"

About: Royal Surrey County Hospital

My eeyesight is deteriorating with early stage glaucoma. My review appointment was changed to November and then cancelled without explanation. I phoned up two months later to hear that there is a staff shortage and appointments have been cancelled. No current prospect for a new appointment. Previous service very good and helpful.

There is no mention of staff problems or delays on the website. Do I need to ask my GP for a referal to a different hospital? Am I the only person affected - I doubt it? If there is already a 2 month delay a lot of other patients may be affected. Information please.

This Review format does not seem to include delays and cancellations which are more serious issues than some of the rating factors invited on this page. This comment is for a specific problem - not rating the hospital overall.

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Responses

Response from Royal Surrey County Hospital

Thank you for taking the time share your feedback. Here at Royal Surrey County Hospital we strive to provide the best care anywhere and I am disappointed to read that on this occasion we seem to have fallen short of that. Could you please email us at rsc-tr.communications@nhs.net, to allow us to investigate this matter further.

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