"Opthalmology unexplained cancellation"
About: Royal Surrey County Hospital Royal Surrey County Hospital Guildford GU2 7XX
Posted by Dai
My eeyesight is deteriorating with early stage glaucoma. My review appointment was changed to November and then cancelled without explanation. I phoned up two months later to hear that there is a staff shortage and appointments have been cancelled. No current prospect for a new appointment. Previous service very good and helpful.
There is no mention of staff problems or delays on the website. Do I need to ask my GP for a referal to a different hospital? Am I the only person affected - I doubt it? If there is already a 2 month delay a lot of other patients may be affected. Information please.
This Review format does not seem to include delays and cancellations which are more serious issues than some of the rating factors invited on this page. This comment is for a specific problem - not rating the hospital overall.