"Disappointing visit to cramlington hospital"

About: Northumbria Specialist Emergency Care Hospital

After a visit to the new hospital I hope I never have the misfortune to have to go back . After suffering several hours of acute stomach pain out of hours I went to rake lane walk in for assessment . They sent me up to cramlington. I cant fault the care of a nurse who tried their best to make me comfortable during a 6 hour wait to see a doctor . The pain luckily had subsided by this time due to a nurse giving pain relief. The doctor examined my stomach said I could go home then come back at 9 o clock to ward 15 for a scan , I was told not to eat only have fluid and had vomited so had an empty stomach. I had an hour sleep as had to go back to hospital. I sat for over 3 hours waiting for a scan they said no one had informed ultrasound that I was waiting. I then sat another 4 hours to see a doctor about the results. I was very week and on the verge of collapse ,unfortunately I wasn't alone there were several people had gone through the same procedure. We were all very agitated hungry and dehydrated. This system is just not working they can't leave poorly people all that time busy or not it's not acceptable . My eventual diagnosis was not informative so after all that I still did not know why I had been in so much pain I am at at a loss as what to do if it happens again as I am not prepared to go through that again .

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Responses

Response from Northumbria Specialist Emergency Care Hospital

Dear Sir/Madam

I’m very sorry that you have had this experience and had a longer wait than we would like for patients. I’m concerned that you don’t feel informed about your diagnosis – we need to rectify this and ensure that you receive any ongoing treatment you may need. As I don’t have your details it would be helpful if you could contact our Patient Advice and Liaison Service on 0800 032 0202 so we can find out more from you.

Thank you for your feedback, this is useful so we can improve where we can. I’ve noted your comments, in particular regarding your scan. We need to understand more about this so again it would be helpful if you could get in touch.

Kind regards

Claire Riley

Director of communications and corporate affairs