"I had to attend the urgen care unit to..."

About: Burnley General Hospital

The whole staff team were amazing..... The NHS often has a rough deal from the press and general public... Well my experience was professional. Caring. And most importantly patients focused....:, thank you to all that assisted me and my family today.....

Story from NHS Choices

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Response from Burnley General Hospital

Dear Jackie

Many thanks for your comments regarding the Urgent Care Centre at Burnley General Hospital and thank you for taking the time to do so.

I am really pleased you found the team professional, caring and patient focused.

I will ensure your comments are passed onto the team who I am sure will be delighted to receive such positive feedback.

We are really keen to hear about your experience and what made it so positive for you so that we can try to make it like this for every patient visiting our hospitals and using our services.

If you would like to share your story with us please contact me (Helen Ritchie) on 01254 734471 or email me on helen.ritchie@elht.nhs.uk.

Thank you again for commenting and Best Wishes

Helen Ritchie

Senior Patient Experience Facilitator.

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