"Harbledown Ward"

About: Kent & Canterbury Hospital

The ward was horrific. Not only were there no chairs for visitors, they have the admin staffs desks based in the patients rooms. This caused sleepless nights due to the high noise levels, especially when the staff decided to have a giggle and mess around. There were personal conversations beingheld that I would rather have not have heard.

Adequate lunch/dinner was not provided and very minimal.

Story from NHS Choices

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Responses

Response from Kent & Canterbury Hospital

I am so sorry to learn about your experience.

We need to look into this for you - please would you contact PALS (Patient Advice and Liaison Service) on 01227 864314 or 01227 783145 so that we can take some details.

I'm particularly concerned about the inadequate meals and the inappropriate staff conversations.

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