"child not attended to for 6 hrs"

About: Royal United Hospital

After being refferd to the RUH with 1.5 year child with bad cold, and waiting over 6 hrs to 1. 30 in the morning decided enoughs enough and left after complaining to reception and signing a discharge form . Only to have police raid at 4.30 am organised by Bath RUH to force us awake. And sending out ambulance . Police and paramedic to diagnose our childs cold and return back to the RUH to spend further 5 hrs so someone else can diagnose our childs bad cold. Unbelievable nanny state interferance amounting to huge waste of time , resources and day off work for us. Moral of story for us is to keep away from Bath RUH.

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Responses

Response from Royal United Hospital

We are very sorry to read of your recent experience at the RUH.

We welcome your comments as they help us to identify problems and improve the quality of our service and care.

In order for us to investigate and respond to your concerns fully we would ask that you provide further detail.

If you would like us to investigate and respond to your concerns fully we would ask that you contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PatientAdviceandLiaisonService@nhs.net

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