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"Eye thoroughly recommend the excellent service..."

About: Princess of Wales Hospital

My cat scratched my face and, after a day of sporadic blurred vision in my eye, I was concerned that the surface of my eye may have been damaged. I initially called at a chemist's for advice, and they recommended I go to the Minor Injuries Unit (with 15 minutes until closing time, and a journey still to be made from the centre of Ely to the Hospital). I headed straight there and, with a pressing time commitment ahead of me, was concerned that it may take a while to be seen. I was processed quickly and efficiently, and seen by three members of staff, one of whom checked my eye in detail, and relayed details of minor damage to the surface to a colleague who input this in the system. The staff were polite, friendly, caring and efficient, and I was extremely happy that, within ten minutes of walking through the door, I had been assessed and issued a prescription medicine. When there was a shortage of change in the petty cash box, one colleague kindly dipped into their own pocket to ensure I was not left out of pocket. :) Thank you very much for the excellent service you provide at The PoW Minor Injuries Unit. :D

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Responses

Response from Princess of Wales Hospital 8 years ago
Princess of Wales Hospital
Submitted on 04/02/2016 at 13:20
Published on nhs.uk on 06/02/2016 at 01:31


Thank you for taking the time to leave feedback for the team in the Monir Injuries Unit. We are so pleased you had such a good experience and I will pass this on to the whole team. We do our best and it is lovely when someone takes time to feedback.

Alison Coe

Clinical Service Manager

JET / MIU

Wicken Ward

Princess of Wales Hospital

Ely, CB6 1DN

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