"post arthroscopy feedback"

About: Medway Maritime Hospital

Firstly question 1 of this review (which is same as text I received post op) does not seem relevant as I and very likely others are given no choice of place of treatment.

Whist I am very happy with my treatment I am not impressed with the pre and post op documents.

At pre assessment

I was given an instruction to attend the Sunderland Day Centre at 07.30 and advised no drink after 03.00. I then received a letter which contradicted this with a 6.30 drink cut off time and attendance at 07.00 at the POCU which I assumed must be in the Sunderland area. Having waited 30mins for the Day Centre reception to open I was told I should not have been sent there and directed to the POCU where staff were looking for me. This is clearly a problem that needs improving.

I was also surprised not to be given any written advise on discharge regarding my recovery. Fortunately my partner works in Physiotherapy and could offer advise otherwise I would have been very uncertain about my limitations. Verbal information is easy to forget after anaesthetic.

My treatment throughout my stay was however first class and all staff that I encountered were highly professional and considerate. Many Thanks.

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Responses

Response from Medway Maritime Hospital

We are sorry to hear that the care that you recieved was not entirely of the standard that you would expect. We would like to look into your individual concerns but need more information to be able to do this.

Please contact our PALS team between 9am and 5pm Monday to Friday, by phone on 01634 825004 or 01634 830000 x5793 or by email at Pals@medway.nhs.uk

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