"Frustrating!"

About: Medway Maritime Hospital

Been waiting for a urgent referral appointment with the orthopaedics team with no luck.

had an appointment letter for beginning of January then we received a letter rebooking the appointment for end of January. then another letter rebooking the appointment til beginning of February. And now another letter cancelling my appointment stating ' Due to unforeseen circumstances' and rebooked for end of March.

No luck ringing the PALS team they don't answer

Ridiculous!

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Responses

Response from Medway Maritime Hospital

We are sorry to hear that the care that you recieved was not of the standard that you would expect. We would like to look into your individual concerns but need more information to be able to do this.

Please contact our PALS team between 9am and 5pm Monday to Friday, by phone on 01634 825004 or 01634 830000 x5793 or by email at Pals@medway.nhs.uk

If you are unable to contact PALS please email communications@medway.nhs.uk and we will ensure that your message is passed on.

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