"Useless, like water off a ducks back when..."

I was let down, saddened and appalled at the lack of care I received at this place. Not only are the facilites and resources lacking, making the NHS even less compassionate toward psychiatric services but the staff were cold, rude and worst of all they did not listen to my problems or my requests for ways to cope. They basically sent a letter telling me I do not require further help or a medical review with a psychiatrist. I asked for a medical review and the nurse I spoke with tolc me it would be put in place with a visit to a psychiatrist only to be given that letter stating I don't need a review or psychiatric help, not even a counsellor

The NHS has left a post natally depressed woman in a new country, out in the cold. Left to phone the crisis line and wait on my doctor for medication and get back to New Zealand for proper treatment

Story from NHS Choices

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Responses

Response from Farnham Road Hospital

We're sorry that you feel let down and are concerned to read that you felt our staff were rude and cold.

We urge you to contact our Patient Advice and Liaison Service (PALS). They will be able to look into the matter further and explain why it was felt that we weren't the right service for you.

You can call them on 01372 216202/6203/6204 or email pals@sabp.nhs.uk.

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