"there is no help"

About: Northgate Hospital

Had an asssement one of many as moved from Norwich,was assessed by a stand in as my person wasn't in,was sent to north gate and seen twice, member of staff said they would refer me to psychologist, this was before Christmas they haven't contacted me since, even though they have my address,it seems if you don't have a phone they cannot be bothered to write,so here Iam three years after originally being referred having made no progress what so ever although I did get sent leaflets which is a joke.

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Responses

Response from Northgate Hospital

Thank you for taking the time and trouble to raise this issue with us, and we are sorry that you seem to have had unsatisfactory experiences with our services.

We cannot look into the issues you raise without more details – but if you feel able to contact our Patient Advice and Liaison Team (PALS) they will be able to offer advice and pass your comments onto the appropriate team for investigation.

PALS can be reached on 01603 421191, or BT Freephone 0800 279 7257, or via email at pals@nsft.nhs.uk.

Please quote reference number PALS N16-4 so that they can connect your enquiry with this comment.

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